--- title: Latest news and blogs | Toyota Material Handling Europe | David Reinerstedt description: David is responsible for the development and communication of our European service organisation strategy, as well as driving customer experience through NPS. --- [Go to toyota-forklifts.eu](https://toyota-forklifts.eu) [Blog](https://blog.toyota-forklifts.eu) SUBSCRIBE TO THE BLOG [![Toyota](https://cdn2.hubspot.net/hubfs/5544767/HubSpot%20onboarding/Images/Logo/logo.png)](https://blog.toyota-forklifts.eu) [All](https://blog.toyota-forklifts.eu) [Lean](https://blog.toyota-forklifts.eu/tag/lean) [Connectivity](https://blog.toyota-forklifts.eu/tag/connectivity) [Automation](https://blog.toyota-forklifts.eu/tag/automation) [Products & Solutions](https://blog.toyota-forklifts.eu/tag/products-solutions) [Energy](https://blog.toyota-forklifts.eu/tag/energy) [All articles](https://blog.toyota-forklifts.eu) David Reinerstedt # All articles by David Reinerstedt ![Picture of David Reinerstedt](https://blog.toyota-forklifts.eu/hubfs/david.png) #### David Reinerstedt David is responsible for the development and communication of our European service organisation strategy, as well as driving customer experience through NPS. [![](https://blog.toyota-forklifts.eu/hs-fs/hubfs/image-4.png?width=410&name=image-4.png) Products & Solutions](https://blog.toyota-forklifts.eu/using-nps-net-promoter-score-as-a-tool-to-improve-service) ## [Using NPS (Net Promoter Score) as a tool to improve service](https://blog.toyota-forklifts.eu/using-nps-net-promoter-score-as-a-tool-to-improve-service) ![Picture of David Reinerstedt](https://blog.toyota-forklifts.eu/hubfs/david.png) [David Reinerstedt](https://blog.toyota-forklifts.eu/author/david-reinerstedt) 3 minutes to read ###### [service](https://blog.toyota-forklifts.eu/tag/service) [Just like many other businesses, Toyota Material Handling Norway’s service team has done their best to implement and measure a lot of KPIs....](https://blog.toyota-forklifts.eu/using-nps-net-promoter-score-as-a-tool-to-improve-service) [Read more](https://blog.toyota-forklifts.eu/using-nps-net-promoter-score-as-a-tool-to-improve-service) ### All tags - [I\_Site](https://blog.toyota-forklifts.eu/tag/i_site) - [Logiconomi](https://blog.toyota-forklifts.eu/tag/logiconomi) - [sustainability](https://blog.toyota-forklifts.eu/tag/sustainability) - [Li-ion](https://blog.toyota-forklifts.eu/tag/li-ion) - [Reach trucks](https://blog.toyota-forklifts.eu/tag/reach-trucks) - [Stacking](https://blog.toyota-forklifts.eu/tag/stacking) - [Design](https://blog.toyota-forklifts.eu/tag/design) - [Innovation](https://blog.toyota-forklifts.eu/tag/innovation) - [service](https://blog.toyota-forklifts.eu/tag/service) - [Electric counterbalanced forklifts](https://blog.toyota-forklifts.eu/tag/electric-counterbalanced-forklifts) - [Pallet stackers](https://blog.toyota-forklifts.eu/tag/pallet-stackers) - [Order pickers](https://blog.toyota-forklifts.eu/tag/order-pickers) - [Pallet trucks](https://blog.toyota-forklifts.eu/tag/pallet-trucks) - [Competition](https://blog.toyota-forklifts.eu/tag/competition) - [TLDC](https://blog.toyota-forklifts.eu/tag/tldc) - [VNA](https://blog.toyota-forklifts.eu/tag/vna) - [Warehouse automation](https://blog.toyota-forklifts.eu/tag/warehouse-automation) - [cold store](https://blog.toyota-forklifts.eu/tag/cold-store) - [operator training](https://blog.toyota-forklifts.eu/tag/operator-training) - [training](https://blog.toyota-forklifts.eu/tag/training) - [Insider](https://blog.toyota-forklifts.eu/tag/insider) - [Towing](https://blog.toyota-forklifts.eu/tag/towing) - [Toyota production system](https://blog.toyota-forklifts.eu/tag/toyota-production-system) - [ASRS](https://blog.toyota-forklifts.eu/tag/asrs) - [R&D](https://blog.toyota-forklifts.eu/tag/rd) - [SEnS+](https://blog.toyota-forklifts.eu/tag/sens) - [Swarm Automation](https://blog.toyota-forklifts.eu/tag/swarm-automation) - [Swarm Automation Go](https://blog.toyota-forklifts.eu/tag/swarm-automation-go) - [Swarm Automation Storage](https://blog.toyota-forklifts.eu/tag/swarm-automation-storage) - [Used trucks](https://blog.toyota-forklifts.eu/tag/used-trucks) - [organisation (management)](https://blog.toyota-forklifts.eu/tag/organisation-management) ### Popular posts ## About this blog Inspired by TPS and Toyota Way, Toyota Material Handling brings you the latest updates on logistics and material handling. From trends to trucks to logistics solutions that can improve efficiency in your warehouse. [Read more about Toyota Material Handling](https://toyota-forklifts.eu) ## The authors of the blog - [Sven Kruizenga](https://blog.toyota-forklifts.eu/author/sven-kruizenga) - [Magnus Oliveira Andersson](https://blog.toyota-forklifts.eu/author/magnus-oliveira-andersson) - [Peter Öjdemark](https://blog.toyota-forklifts.eu/author/peter-%C3%B6jdemark) - [Maria Carlsson](https://blog.toyota-forklifts.eu/author/maria-carlsson) - [Patrik Carlsson](https://blog.toyota-forklifts.eu/author/patrik-carlsson) - [Tom Schalenbourg](https://blog.toyota-forklifts.eu/author/tom-schalenbourg) - [Martin d'Hollander](https://blog.toyota-forklifts.eu/author/martin-dhollander) - [David Reinerstedt](https://blog.toyota-forklifts.eu/author/david-reinerstedt) - [Magnus Milton](https://blog.toyota-forklifts.eu/author/magnus-milton) - [Paul Van De Sype](https://blog.toyota-forklifts.eu/author/paul-van-de-sype) - [Chresten-Udo Gneiting](https://blog.toyota-forklifts.eu/author/chresten-gneiting) - [Mikael Egonsson](https://blog.toyota-forklifts.eu/author/mikael-egonsson) - [Markus Ekman](https://blog.toyota-forklifts.eu/author/markus-ekman) [Terms and Conditions](https://toyota-forklifts.eu/legal-notice/) [Privacy policy](https://toyota-forklifts.eu/privacy/) [Cookie Policy](https://toyota-forklifts.eu/cookie-policy/) [Code of Conduct](https://media.toyota-forklifts.eu/published/1584_Original%20document_toyota%20mh.pdf) Follow us on [Facebook](http://www.facebook.com/ToyotaMHEurope) [LinkedIn](http://www.linkedin.com/company/toyota-material-handling-europe) [YouTube](http://www.youtube.com/user/ToyotaMHEurope?sub_confirmation=1) [Twitter](http://twitter.com/intent/follow?source=followbutton&variant=1.0&screen_name=ToyotaMH_EU) [Pinterest](http://www.pinterest.com/toyotaMHEurope) Copyright © 2026 Toyota Material Handling ### Stay informed of the latest developments